Buying process
For ready made sale items, simply quote the available product's name and send an email to me : ade.loft@gmail.com I will reply you personally within 24 hours with confirmation of availability and details. Reservation of items is usually up to 3 days. Once transaction is done, shipment is within 2 working days.
For customized jewelry orders, please get in touch with me via email ade.loft@gmail.com to discuss the design.
I will ensure the items you've ordered are in good condition before sending it out and your mailing details are correctly addressed on the package.
For ready made sale items, simply quote the available product's name and send an email to me : ade.loft@gmail.com I will reply you personally within 24 hours with confirmation of availability and details. Reservation of items is usually up to 3 days. Once transaction is done, shipment is within 2 working days.
For customized jewelry orders, please get in touch with me via email ade.loft@gmail.com to discuss the design.
I will ensure the items you've ordered are in good condition before sending it out and your mailing details are correctly addressed on the package.
*Our Singapore standard postal system is usually very reliable, but there is still a tiny risk when using standard mail as I will not have any control of the mail as soon as it leaves my hands. I'd advise to opt for Smartpac service by Singpost at additional S$3.00 (mini Smartpac for 1 or 2 items) or S$3.80 (standard Smartpac for 2 or more items). If this is your option, please indicate so when placing your order.*
For international orders, we will only use overseas registered airmail. Registered mail fees for international orders will depend on the destination and weight of package. As a gauge, it will be anything between S$7.00 - S$14.00.
For more information on shipping and payment details, please click HERE
Returns, Exchanges & Refunds
All buyers are encouraged to inquire about the item you are interested in before you fully commit to your purchases to avoid unnecessary inconvenience as I do not accept a return or refund. Exchanges are possible but only at my discretion.
Please let me know immediately if you happen to receive damaged goods in the mail so that we can see to a repair or replacement of parts, if necessary. *For hygiene purpose, I will not accept earrings exchange or refund. Items bought during promotions will also not qualify for exchange or refund.*
I regret to inform that I will not look into the above requests should I do not hear from you within 5 days upon your receipt for local orders or within 20 days for international orders.
*Postage/shipping costs will be borne by the buyer if a package is to be returned to me. I will cover the cost of returning the package to you.*
*Postage/shipping costs will be borne by the buyer if a package is to be returned to me. I will cover the cost of returning the package to you.*
Packaging
Items are wrapped and protected in a simple package to minimize unnecessary costs to my customers.
On circumstances where there are fragile beads involved, we will use our discretion to protect your item into a recycled box or container.
On circumstances where there are fragile beads involved, we will use our discretion to protect your item into a recycled box or container.
We also provide individual gift wrapping and print personalized gift tags on request at additional cost of S$2.00 onwards.
*** Important Notice to all buyers ***
Upon receiving your package, please take a minute and drop me an email to acknowledge receipt. Skipping this final procedure would have me assume that you have received your package in good order within the estimated time frame. Therefore, I cannot be liable to assist with tracking of any possible delay, loss of package nor consider any form of returns. Thank you for understanding.
Email subscription
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